Who Do I Call?

📞 999 — Emergency services

Call for: fire, medical emergency, crime in progress, or immediate danger to life.

Always call 999 first in any life-threatening situation. Do not wait.

Who you call depends on who manages your building.

East London Energy

📞 0800 059 9059

East Village uses a district heating network — there is no individual gas boiler in your flat. Your landlord cannot switch supplier.

Use for: No hot water, no heating, heating bills, meter queries.

If 3 or more flats on your floor or in your building are affected, report it as a communal issue — it gets a faster response.

East Village Management / Security

Contact via the concierge desk or through the GetLiving app.

Use for: Communal cleaning, communal lighting, gardens, estate-wide problems, gate issues, security concerns.

For urgent estate issues out of hours, the concierge can contact security directly.

Contact your electricity supplier — check your bill, smart meter, or MyAccount portal for contact details.

Use for: Power cuts (not communal), billing issues, smart meter problems.

For a power cut affecting multiple buildings, check the National Grid outage map before calling.

📞 0800 111 999 — National Gas Emergency (24/7, free)

Do not use light switches, door bells, or any electrical device. Do not smoke or use a naked flame. Get out of the building and call from outside or a neighbour’s home.

Metropolitan Police

📞 101 or met.police.uk

Use for: Reporting crime after the fact, suspicious activity, anti-social behaviour.

Always get a crime reference number — you’ll need it for insurance claims.

For anonymous intelligence: Crimestoppers 0800 555 111 (24/7, free, anonymous).

Newham Council

📞 020 8430 2000 or newham.gov.uk

Use for: Fly-tipping, street lighting, public roads and pavements, bins and recycling, environmental health.

Use the “Report It” tool on newham.gov.uk for most issues — it’s the fastest route. Note that the Olympic Park areas may fall under LLDC (London Legacy Development Corporation) rather than Newham — check the boundary if you’re unsure.

NHS 111 or your GP

📞 111 or nhs.uk

Use for: Medical advice, urgent GP appointments outside hours, prescription queries.

Stratford Urgent Treatment Centre (inside Stratford Centre shopping centre) is walk-in for minor injuries and illness — no appointment needed.

Contact the retailer first, then the courier.

Use for: Missing or stolen parcels, wrong-address deliveries.

1. Report to the retailer — most will resend or refund without needing police involvement
2. Then report to the courier and get a reference number
3. If the parcel was stolen, report to the police on 101 to get a crime reference number for insurance purposes

Inside your flat or communal areas: GetLiving app or 0808 164 4744

On public roads or green spaces: Newham Council — newham.gov.uk

Use for: Mice, rats, bed bugs, insects.